Refund Policy

Effective Date: July 15, 2026

Thank you for choosing Italian Ice Co.

Because we sell frozen food products, all sales are final. Please read our refund policy carefully before placing your order.

All Sales Are Final

Due to food safety regulations and the perishable nature of our products:

• All sales are final.

• We do not accept returns.

• We do not accept exchanges.

• We do not offer refunds for products that have been picked up, except where required by applicable law.

Order Inspection

Customers are responsible for inspecting their order at the time of pickup.

Please verify:

• Correct flavors

• Correct quantities

• Overall condition of the products

If there is a problem with your order, notify an Italian Ice Co. team member before leaving the pickup location whenever possible.

Incorrect or Damaged Orders

If Italian Ice Co. made an error with your order, please contact us within 24 hours of pickup.

Please include:

• Your order number

• A description of the issue

• Photographs, if applicable

Once reviewed, we may, at our discretion:

• Replace the affected product,

• Issue store credit, or

• Provide another appropriate resolution.

Pickup Responsibility

Once your order has been picked up, responsibility for the products transfers to the customer.

Italian Ice Co. is not responsible for products that are:

• Left unrefrigerated or not kept frozen

• Melted or thawed after pickup

• Refrozen

• Improperly stored or transported

• Damaged after leaving our facility

Order Cancellations

Orders may be cancelled within 24 hours of placement, provided production or order preparation has not begun.

Once production has started or an order has been prepared for pickup, it cannot be cancelled or refunded.

Contact Us

If you have questions about your order, please contact us before initiating a payment dispute. We are committed to working with our customers to resolve legitimate concerns promptly.